Payments, Shipping & Returns.
Payment, Shipping & Returns
Here you will find all relevant information about our Payment Options, Shipping Information and Return policies.
We accept accepts the following forms of payment:
- Credit/Debit Card
- Bank Transfer
- Australian Money Order
PAYING VIA CREDIT/DEBIT CARD:
- We accept Credit/Debit Card through our secure payment system, SecurePay.
PAYING VIA BANK DEPOSIT
Please email us for our bank information if you wish to pay by bank deposit at firstname.lastname@example.org
This can be done by either online transfer of the money from your bank account to ours using your online banking service or alternatively you can go into you bank branch and deposit the money into our account directly. Please email us if you would like to opt of this payment option and we will provide you with our account details for depositing. When making the payment please leave reference, like your full name for example so that we know the payment is from you and email this reference to us. If you do not let us know your reference, we cannot identify that the payment is from you. Please be aware that bank deposit is not always instant, it may take a day or two to clear.
PAYING VIA AUSTRALIAN MONEY ORDER
Please email us for our Name/Address if you wish to pay via money order at email@example.com
This can be done using cash at any Australia Post outlet.
All orders are shipped via Australia Post Express Post. This is overnight to most major cities (on business days) and will take up to 2 working days to other locations. Please note, if you live in a very remote location it can take up to 3.
Please note: While most items are in stock and ready to post, a few certain items will have roughly a 1-4 day manufacturing period before being posted. This will be stated on it’s product page. Please check the bottom of the description on the page you are purchasing from for this notice.
All orders placed before 12pm will be sent that same day, if placed later than this it will be sent the following day.
All our parcels have an authority to leave in a safe place without a signature being required. If you live on an unsecured premises or are having it delivered to a business location, where the parcel being stolen or misplaced is a possibility, we recommend you contacting us prior to placing your order to request a signature on delivery for an additional cost.
Please note: Once your parcel is marked as delivered, it is out of our hands and we are no longer responsible or liable you receiving your parcel.
Please note like the rest of Australia, we are currently experiencing some delays with Australia Post due to the pandemic. We always do our very best to ensure our customers receive their extensions as swiftly as possible, however at the moment postage time can vary and any late delivery that may occur is our of our hands. While this would usually happen on extremely rare occasion and we pride ourselves on delivering our hair within the estimated delivery time for 99% of received orders, current Covid19 situation is causing all businesses unpredictable delays. Public holidays can also effect Australia Post's ability to deliver the article within the standard time frame. If you are out of an express post zone, the item can take a little longer to arrive but we always ensure to dispatch our parcels as soon as possible, once the received payment has cleared. In the rare case of a lost parcel, we will first do our best to follow up the missing parcel with Australia Post. Refunds are not issued in this case, as we can not be held responsible for what happens during delivery on your end. If you live on an unsecured premises where an item is likely to get stolen from your letterbox or door step, or want extra coverage for peace of mind, you can request insurance on your parcel. Please email us at firstname.lastname@example.org prior to purchase to organise this.
Luxabelle Hair Extensions holds an easy 30 day return policy if your hair extensions do not match your colour! From date of delivery you have 30 days to return your hair extensions for a store credit. This policy must comply with all our other terms and conditions below, the most important one being that the hair extensions MUST be kept in their binding and packaging, not removed at all in order to qualify for a return. If you wish to return your hair extensions for a store credit, please email us at email@example.com to arrange it. Please note, we only offer store credits, not refunds in this instance.
Luxabelle holds a warranty on the actual hair itself for a maximum of 30 days from date of delivery, this time frame is due to the nature of the product. The product's lifespan is mainly dependant on products used, and how the hair is treated with heat, etc. Any longer than 30 days and many factors come into play to the quality of the hair. It is for this reason, we can only make the warranty 30 days, and suggest any issues with the hair being brought to our attention before the 30 days is up. If any issues arise within this 30 days and the customer has complied with the correct care and application instructions the customer is legible to return the hair for an assessment and possible refund. After the assessment is done a refund is determined at Luxabelle's discretion.
We recommend a qualified professional hair-dresser apply your permanent hair extensions. Your hairdresser should have substantial experience with applying hair extensions. The application is very important to how the product performs. Luxabelle is not responsible for any damage to the product or its function due to improper application. If you experience a quality issue/concern with the Luxabelle range which may be application related, Luxabelle reserves the right to request the details of the Hair-dresser/business who applied the products & verify they hold valid Australian hairdressing qualifications & that they have experience working with Tape hair extensions.
If you apply the product yourself or without a qualified hairdresser, then you accept the responsibility for any issues with the product related to application such as tangling, matting, pieces falling out or slipping.
We ask that any issue with Luxabelle hair extensions be addressed and brought to our attention immediately, as we can can only assess the hair extensions in their current state for the following reason: If you have an issue with the hair extensions, then go on to apply products, we have no way of determining what has caused the issue. For this reason we can not accept a return if something has been used on the hair which may have caused the issue, even if you claim the issue was there before it was used.
Luxabelle Hair Extensions do not issue refunds on bulk wholesale purchases, as they are heavily discounted they are considered a sale product. We always recommend trialing our extension products to make sure they suit your needs before buying in bulk as this can put our business greatly out of pocket. A 'bulk purchase' is considered a purchase made for the total being over $1000.00.
Luxabelle hair extensions can be toned, dyed and cut however this is done at the customer's own risk. Toners and dyes can contain corrosive chemicals which may damage hair extensions when used improperly. All warranty and quality guarantees are waived by Luxabelle Hair Extensions if the Luxabelle product has been toned/dyed. Toning and dying hair can increase the risk of dryness, tangling, matting, split ends, breakage and shedding. Modification may also decrease the expected lifespan of the product.
Toning/dying is considered a detrimental modification of the product and will waive all product guarantees and warranties. Despite thousands of Luxabelle customers dying/toning their Luxabelle hair, we do not recommend this as it can increase dryness, tangling etc. as well as shorten the lifespan of the product. If toning/dying, always test your product on one piece first to ensure you are happy with the results as Luxabelle is not responsible for unwanted toning/dying results.
We are also not liable to issue you a refund should you use forbidden ingredients on the extensions. These include sulphate, silicone or protein.
We do not accept unauthorised returns of our product. If a product is returned to us without company consent, the customer will not receive a refund.
MOST IMPORTANTLY: Please be aware that all purchases are FINAL. We are charged very high fees for transactions, especially on orders made via Afterpay, ZipPay and Humm. For this reason Luxabelle Hair Extensions will not issue a refund if the buyer simply changes her/his mind, or if there has been a mistake made by the buyer, as we are still charged these fees and therefore will be left out of pocket. Please make sure that you have read all the site information prior to purchasing to avoid any uncertainties.