Shipping policy

All orders are shipped via Australia Post Express Post. This is overnight to most major cities (on business days) and will take up to 2 working days to other locations. Please note, if you live in a very remote location it can take up to 3.

 

Please note: While most items are in stock and ready to post, certain items will have roughly a 1-4 day manufacturing period before being posted. Please check the bottom of the description on the page you are purchasing from for this notice.

 

All orders placed before 12pm will be sent that same day, if placed later than this it will be sent the following day.

 

All our parcels have an authority to leave in a safe place without a signature being required. If you live on an unsecured premises or are having it delivered to a business location, where the parcel being stolen or misplaced is a possibility, we recommend you contacting us prior to placing your order to request a signature on delivery for an additional cost.

 

Please note: Once your parcel is marked as delivered, it is out of our hands and we are no longer responsible or liable you receiving your parcel.

 

We always do our very best to ensure our customers receive their extensions as swiftly as possible. You must be aware that postage time can vary and any late delivery that may occur is our of our hands. This can happen on extremely rare occasion, but we pride ourselves in delivering our hair within the estimated delivery time for 99% of received orders. Public holidays can effect Australia Post's ability to deliver the article within the standard time frame. If you are out of an express post zone, the item can take a little longer to arrive but we always ensure to dispatch our parcels as soon as possible, once the received payment has cleared. In the rare case of a lost parcel, we will first do our best to follow up the missing parcel with Australia Post. Refunds are not issued in this case, as we can not be held responsible for what happens during delivery on your end. If you live on an unsecured premises where an item is likely to get stolen from your letterbox or door step, or want extra coverage for peace of mind, you can request insurance on your parcel. Please email us at support@luxabellehairextensions.com.au prior to purchase to organise this.